Support

My progress is gone.

Quiet Gravity has no account and no server. Progress and settings live on the device only. If the app is deleted or the device is reset, the saved game is gone. Moving to a new device carries it over only if you restore an Apple or Google backup.

What does Quiet Gravity cost?

Levels 1 to 27 and the daily puzzle are free. A single purchase at €4.99 unlocks levels 28 to 70, the endless mode and everything that follows. No subscription, no coins, no advertising — and nothing that could be bought a second time.

I bought the game but the levels from 28 are still locked.

Open Settings → Restore purchases. That also applies after switching devices. The purchase sits beside the saved game; restoring only sets it and never deletes anything. If it persists, send us the receipt from the App Store or Google Play.

I am stuck on a level. Is it even solvable?

Yes. Every shipped board is run through a solver before release; a board without a solution never appears in the game. The move budget always sits above the best known solution. When the budget runs out, the attempt restarts at once and without interruption.

The game does not respond to tilting.

Tilt control is off by default and is an addition, not a requirement. Turn it on in Settings → Controls. Tapping an edge always works, even with tilt enabled.

I have trouble telling the colours apart.

Every marble carries its own mark: circle, diamond, triangle, bar. The group is recognisable by shape alone. “High contrast” in Settings makes the marks and edges stand out further.

Can I play without an internet connection?

Yes, completely — levels and the solver live on the device, and the purchase applies offline. A connection is needed only to make or restore the purchase.

What data does the game collect?

There is no account, no sign-in, no server and no advertising. Progress, stars and settings live on your device only. What the purchase flow collects is set out in the privacy policy.

I want my data deleted.

Delete the app from the device — that removes the local saved game. For anything further, write to support@rundeepgames.de.

I found a bug, or I have a suggestion.

Email is fine. Feedback on individual boards is especially useful: the level number and a note on what you expected are enough.

See the legal notice and the privacy policy; the German versions are the legally binding ones.